RN Case Manager:

The Hospice RN Case Manager coordinates hospice services for the assigned caseload of patients/caregivers collaborating with an interdisciplinary team (IDT) and the patient’s primary physician in order to maximize the comfort and health of patients, families and caregivers regardless of the care setting, to promote continuity and adherence to the hospice plan of care.

ESSENTIAL DUTIES:

• Manage a caseload consistent with industry standards being competent in end-stage disease symptom management and act as an advocate and case manager for patients, families and caregivers to assure that the choices of the patient and family/caregivers are honored
• Inform primary physician and/or medical director and other personnel of changes in the patient’s needs and outcome of intervention
• Coordinate all patient/family services and prioritize needs with the members of the IDT; consult with and educate the patient/family/primary caregiver regarding disease process and care techniques
• Provide specialized pain/symptom management related to end of life care
• Determine frequency of visits based on acuity and level of care needs
• Maintain and complete all required computerized and paper documentation in accordance with any applicable agency or federal or state regulations
• Participate in process improvement activities and team meetings as requested
• Share in providing on-call/continuous care coverage as may be needed, completing necessary documentation

 

Qualifications:

• Licensed to practice as a Registered Nurse in the Commonwealth of Massachusetts 
• Driver's License (Required)
• 1-year of nursing experience is preferred but not required.
• Ability to use good judgment and discretion and to work effectively as a member or part of an interdisciplinary team
• Must have knowledge and understanding of applicable federal, state, and local hospice, Medicare, Medicaid, HMO regulations, as well as HIPAA and other regulations protecting personal health information of patients
• Must be able to maintain reliable attendance and be flexible

The Community Relations Liaison/Hospice & PC Services Rep is responsible for establishing and maintaining professional relationships with local community organizations including, but not limited to: Skilled Nursing Facilities, Councils on Aging, Elder Services groups, religious organizations, Chambers of Commerce, community healthcare professionals or organizations (public health nurses, VNA and home health agencies). Position is also encouraged to attend or present at trade shows, health fairs and community healthcare events as available and appropriate

ESSENTIAL DUTIES:

• Establish and maintain ongoing professional relationships and increase community understanding of Old Colony Hospice and its programs and services, as well as maintain and improve relationships with current and potential referral sources
• Conduct market assessments on an on-going basis and develop a comprehensive marketing plan designed to meet budgetary projections and market share within our 3 county service area
• Maintain a working knowledge of community resources effectively implement a territory management system and assist in accessing community resources for patients (working with social work and spiritual staff members) as may be requested or needed
• Prepare and compose press releases and other marketing communications for external and internal distribution; provide regular and effective communication with all staff to facilitate administration of hospice services
• Identify opportunities for additional or improved services to address customer needs
• Participate in staff meetings, department meetings, team meetings, in-service education, and participate in Old Colony Hospice committees
• Attend and/or present at trade shows, health fairs and community healthcare events as may be available and appropriate to promote Old Colony Hospice
• Meet or exceed growth and development targets to actively establish and maintain market acceptance and allegiance throughout our service area

QUALIFICATIONS:

• Undergraduate degree in Business Administration, Marketing, Nursing, or related equivalent experience and knowledge required
• 1-3 years prior marketing & sales experience in healthcare setting with demonstrated ability to develop and maintain key relationships with marketing targets
• Must have knowledge and understanding of applicable federal, state and local hospice, Medicare, Medicaid, HMO regulations, as well as HIPAA and other regulations protecting personal health information of patients/families, as well as protecting and maintaining confidentiality of all other sensitive or confidential organizational or proprietary information
• Must be able to maintain reliable attendance and be flexible in managing time to respond to needs of organization with availability for times that are outside of the established schedule for this position
• Excellent interpersonal, communication and organizational skills; must have exceptional telephone and customer service skills and ability to establish and maintain positive working relationships and interact professionally with others
• Must have at least intermediate level computer expertise using standard computer applications with the ability to learn and apply specialized software to maintain patient records and data as may be required
• Must have demonstrated knowledge of office protocol and the use of common office equipment (computer, fax, telephone, copier)
• Ability to use good judgment and discretion and to work effectively as a member or part of an interdisciplinary team
• Must be able to present a positive image as a representative of Old Colony Hospice with colleagues, patients, families, the general public and community at large
• Must have reliable transportation and current and valid driver’s license and able to travel from patient home, facility and to office as needed on a daily basis and in all types of weather and road conditions

 

HHA

The Hospice Aide is responsible for providing personal care and designated homemaking services for assigned patients and families whether delivering hospice care in the patient’s home or in a skilled nursing facility during a regularly scheduled shift, as well as provide weekend and holiday coverage as may be required or requested.  Essential duties include, but are not limited to: 

• Provide direct patient care (whether in the home or other location) consistent with the written instructions and/or as assigned including: bathing, oral hygiene, nail/skin/hair and foot care, pressure relief, dressing and feeding, transferring positions or locations; report to the charge nurse upon arrival and before leaving a skilled nursing facility
• Assist patient with prescribed exercises, with ambulation and repositioning as may be part of the plan of care or as directed
• Provide light housekeeping duties such as: changing the bed, doing patient’s personal laundry, tidying the patient’s room, doing patient’s dishes, and keeping kitchen and bathroom neat and clean after use
• Prepare and serve meals to the patient and/or prepare food to be served later
• Maintain appropriate communication with the Hospice Aide Scheduling Supervisor and/or Clinical Manager on a daily basis including checking telephone messages, text or e-mail every morning before leaving to visit the first patient and between each patient visit.
• Maintain accurate records/documentation of patient care given in the electronic record system application built into the organization-supplied smartphone